Team Lead | Customer Success | Cryptocurrency
- Location/s: Remote, Global
- Availaility: 14 Jul 2022
- 10+ years of experience in business development
- Successfully implemented live chat, built KPIs and SLA for it
- New channel reached 90%+ client satisfaction rate in week 4 and continues to stay at this level
- Building and managing a team of international client support associates
- Development of go-to-market strategies & market entry planning for selected areas
- Implementation of organizational and structural changes in the team; crisis management; ongoing monitoring, cooperation with offshore support team.
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