Technical Support Engineer (Blockchain)

Company:
This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.


Responsibilities:

• Hands-on technical support activities
• Act as an escalation point for customer complaints for the products she/he is engaged with
• As part of a global support team, working on establishing operational protocols and standards
• Helping in hiring, training and mentoring new team members

Requirements:

• 3+ years of experience in technical customer support role
• Excellent communication skills in English
• Experience in supporting and troubleshooting web applications, JSON and Rest APIs
• Experience in supporting and troubleshooting applications built on a microservice architecture

Potential skills:

• Understanding of blockchain development, and the blockchain ecosystem
• Knowledge of token economics, crypto sphere understanding, DeFi
• Experience with cloud solutions (AWS, Azure) and distributed systems
• Solid understanding of Docker and Kubernetes
• Knowledge of a least one of the following languages: Java, Python, TypeScript/Javascript, Bourne Shell
• Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL

Remuneration and benefits:

• Better than market rate with equity plan

  
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