Operations Specialist (Blockchain)

Company:
This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.


Responsibilities:

• Provide specialised operational support to clients using the company's products
• Perform daily funds and position reconciliations
• Provide comprehensive service for our internal/external clients.
• Gather end-of-day reports
• Monitor User balances and system reconciliation of the Exchange
• Process and monitor all daily transactions, including wire and crypto transfers.
• Monitor issues and appropriate escalations within the company's teams
• Resolve client inquiries and issues on a timely basis and as accurately as possible through effective collaboration between the company's teams
• Collaborate and coordinate with other teams and departments to act upon operational related requests.
• Contribute towards continuous improvements of daily operational procedures
• Develop and maintain robust internal controls, reconciliations & reporting procedures
• Support regulatory and financial examinations/requests

Requirements:

• Bachelor’s degree or higher
• Proven knowledge and experience in Cryptocurrency landscape
• Ability to switch priorities quickly in fast-paced environment
• Transparent and direct communication style with sound judgement and respect
• Comfortability with learning and using new software tools.
• Demonstrated understanding of various forms of risk, including market, operational, legal, and regulatory aspects
• Proven track record of identifying, solving, and preventing compliance related issues
• Demonstrated success in reviewing customer data with emphasis on risk evaluation
• Minimum of 4 years of experience in financial services
• Knowledge of financial trading platforms
• Team focused mindset, eager to collaborate with others to solve problems
• Excellent communication skills both inside the organisation, as well as externally with clients
• A high degree of proficiency in Excel, Word

Potential skills:

• Strong knowledge of financial services, capital markets, asset management and insurance in NYC and the US

Remuneration and benefits:

• Competitive and appealing compensation and time off paid package
• Generous medical benefits coverage
• 401K

  
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